High-confidence assessments for 75% of ambiguous accounts.
A payment processor evaluated Heka’s identity intelligence as additional evidence on accounts its internal scam warnings could not clearly classify.
- of ambiguous accounts received a high-confidence Heka assessment
- 75%
- of Heka high-risk accounts were confirmed fraudulent despite low internal warning
- 69.7%
- of Heka low-risk accounts were confirmed legitimate despite moderate internal warning
- 66.1%
Customer evaluation result. Performance varies by portfolio and use case.
Accounts in the gray area
Some accounts sat in a gray area: internal warnings could not clearly separate scam accounts from legitimate users, leaving the risk team without a confident answer.
Additional identity evidence
Heka supplied a risk score and explainable identity signals for each account, as additional evidence alongside the processor’s internal warnings. Results were compared with the processor’s confirmed outcomes, and decisions stayed with its own team.
Stronger evidence where it was missing
Heka gave a high-confidence assessment for 75% of ambiguous accounts. Accounts Heka rated high risk despite a low internal warning were confirmed fraudulent in 69.7% of cases, and accounts Heka rated low risk despite a moderate internal warning were confirmed legitimate in 66.1%.