The identity gaps behind an $860K charge-off.
A business lender’s repeat borrower passed KYC and KYB checks three times over an 18-month relationship. After an $860,000 charge-off, Heka’s retrospective review identified phone and email details that did not connect to the applicant.
- charged off
- $860K
- borrowing relationship
- 18 months
- existing checks passed
- 3x
Retrospective case review. The charge-off is not a loss prevented by Heka.
Business lender
A lender providing repeat funding to a business borrower over an 18-month relationship.
Trust built over repeated borrowing
The applicant was a real person with a real company, returned for funding and built trust and credit over time.
KYC, KYB and live funding calls
The borrower passed checks three times and joined funding calls on camera with a live representative. The checks did not cover consistency across the wider digital footprint.
Contact details linked to other people
The VoIP line was registered to two unrelated people and had a near-zero digital footprint. The email domain was registered to a third person. Neither connected to the applicant or to each other.
High-risk inconsistencies beyond the existing checks
Heka flagged the case as high risk, identifying mismatches between the claimed identity and the supplied contact details.
Check whether the application details belong together
Confirming that a person and business exist does not establish that their phone, email and digital footprint are consistent. Heka adds evidence to support further investigation alongside existing controls.